Does your written communication make sense? Text analytics examines whether your content is effective to match consumer needs. Identify patterns on information that matches your users’ interests. ​

Customer feedback in the form of emails, online reviews, tweets, survey results, call center notes etc. give relevant information related to customer behavior. Text analytics helps enterprises uncover patterns and themes to reveal customer needs and wants. Efficient sentiment analysis through patented algorithms, APIs and Natural Language Processing tools to deliver a successful customer experience. ​

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Usage Scenarios

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